Customer Strategy Manager

Position Code: P00410
Job Term: Full Time

Number of Hiring: 1Pax

Industry: Banking / MFI

Job Location: Phnom Penh

Salary: $1800 - $2500

Closing Date: Open

JOBS DESCRIPTION:

• Support management in identifying market opportunities across different customer segments
•  Utilize research and data to obtain customer insights and develop customer strategy in conjunction with colleagues from Product, Marketing and Sales
• Monitor market trends and identify relevant new product opportunities for different customer segments
• Develop and execute annual customer strategy to inform campaigns and drive new customer acquisition
• Create effective product positioning and messaging for existing/new products in a simple yet compelling way across multiple marketing channels
• Design and execute tactical campaigns to stay ahead of the competition
• Secure strong alignment between Product Marketing and Sales teams
• Work closely with Distribution Channels and other stakeholders to ensure alignment and smooth execution of campaigns and product launches
•  Devise and implement retention strategy to drive upsell or cross-sell opportunities to existing customers and increase loyalty
•  Develop sales tools that provide key differentiations and competitive advantages of AIA products/positioning to increase sales conversion across multiple customer segments
•  Closely engage with the Sales team to obtain feedback and identify opportunities to offer support
•  Manage annual budget for campaigns and ensure effective ROI
•  Develop performance tracking tools and ensure ongoing monitoring both during and after campaign roll-out/product launch against pre-determined KPIs
• Provide timely reports and campaign reviews to management and offer recommendations to enhance effectiveness of future campaigns
• Perform other tasks assigned by line manager

JOB REQUIREMENT:

• Minimum of 7 years’ experience in Product Marketing or Product Management. Experience in Sales is a plus
• Ability to work under multiple tight deadlines
• Strong communication and negotiation skills
• Good interpersonal skills with the ability to work with multiple stakeholders
• A proactive attitude and the ability to thrive and deliver results in a fast-paced environment
• Ability to analyse data and gather insights to inform strategy
• Ability to lead and engage diverse or cross-functional teams to align and deliver towards a common goal
• Strong analytical skills
• Track record of optimizing customer programs

HOW TO APPLY:

Interested candidates are invited to submit your updated CV via Email address below or call us for more information. 
(Only shortlisted candidate will be contacted for interview)

Contact Person: Mr. Thol Bros 

Tel: +855 77 718 873 | 098 271 154

Email: bros.thol@unityconsult.asia 

Address: 2nd floor, #2A, Street 21, Sangkat Tonle Bassac, Khan Chamkarmorn, Phnom Penh.